Last updated: 06/2024

Welcome to our Website at www.the-stepup-moves.com (henceforth referred to as the “Website”) operated by Meadow Operations Limited (“Company”, “we”, “us” or “our”). Our registered address is

Suite 10b 17-23 Queen Street, Deal, Kent, England, CT14 6EY

Our company registration number is Registered under 11612697.

By continuing to use the Website, Health and Lifestyle products, and services, including other supplementary services (hereinafter referred to as “Service“ or “Services“) accessible at our Website, you (“you”, “your” and “User”) agree to be bound by this Privacy Policy. This Privacy Policy describes how and why we might collect, store, use, and/or share your information when you use our Website and Services. Anyone who accesses or uses our Website and Services is subject to this Privacy Policy, regardless of registration or subscription status.

Please read this Privacy Policy carefully, as your access to and use of the Website and Services signifies that you have read, understand and agree to all terms within this Privacy Policy. If you do not agree with any part of this Privacy Policy or our Terms, please do not access or continue to use any of the Services or otherwise submit your Personal Data (defined below) to us.

Capitalized terms used in this Privacy Policy and not otherwise defined shall have the meanings provided for those terms in our Terms and Conditions. 

TABLE OF CONTENTS

• What information do we collect?
• How do we process your information?
• What legal bases do we rely on to process your information?
• Data transfer
• When and with whom do we share your Personal Data?
• Do we use cookies and other tracking technologies?

• How long do we keep your information?
• How do we keep your information safe?
• Do we collect information from minors?
• What are your privacy rights?
• Do we make updates to this policy?
• Additional rules
• How can you contact us about this policy?

WHAT INFORMATION DO WE COLLECT?

“Personal Data“ is information that can be used to identify you alone or together with other information. This includes things such as your full name, email address, phone number, device IDs, and certain cookie and network identifiers. Every real person who can be located or identified, either directly or indirectly, notably utilizing an identifier like their name, identification number, address, or online ID, is regarded as identifiable. 

Personal Data that you provide to us. We collect Personal Data that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services when you participate in activities on the Website and Services, or otherwise when you contact us. The context of your interactions with us and the Website, the decisions you make, and the products and features you use affect the Personal Data we collect.

The Personal Data we collect may include the following:

– Account information (names, usernames, email addresses, passwords, contact details);

– Purchase information provided to us. You may be required to provide a legitimate payment method and relevant payment information, such as your full name and billing address if you use the Website to purchase any paid Services. Your payment information is received and processed by payment processing partners;

– Data you submit via the Website (reviews, remarks, comments and other contributions);

– Additional details that you might provide us.

All Personal Data that you provide to us shall be true, complete, and accurate, and you shall notify us of any changes to such Personal Data.

Information Collected Automatically. We automatically collect certain information when you visit, use, or navigate the Website and Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and Services, and other technical information. This information is primarily needed to maintain the security and operation of our Website and Services and for our internal analytics and reporting purposes.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use the Website and Services which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Website and Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider, operating system, and system configuration information.

Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. The amount of information we collect depends on the type and settings of the device you use to access the Website and Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Website and Services.

 

HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our Website and Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your Personal Data for a variety of reasons, depending on how you interact with our Website and Services, including:

– To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order;

– To deliver and facilitate the delivery of services to the user. We may process your information to provide you with the requested service;

– To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service;

– To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information;

– To fulfil and manage your payments. We may process your information to fulfil and manage your payments made through the Website;

– To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Website and Services;

– To send you marketing and promotional communications. We may process the Personal Data you send to us for our marketing purposes if this is according to your marketing preferences;

– To protect our Services. We may process your information as part of our efforts to keep our Website and Services safe and secure, including fraud monitoring and prevention;

– To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm;

– To comply with the law and our legal obligations. We may process your information by responding to a request or order from a court, regulator, or authority, as well as by fulfilling our contractual obligations with our users;

– For further business uses. We may utilise your Personal Data for additional business-related objectives, like trend analysis, data analysis, campaign performance analysis, and product, marketing, and user experience evaluation and improvement.

 

WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your Personal Data when we believe it is necessary and we have a valid legal reason to do so under applicable law, like with your consent, to comply with laws, to provide you with services, to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

As such, we may rely on the following legal bases to process your Personal Data:

– Consent. We may process your information if you have permitted us to use your Personal Data for a specific purpose. You can withdraw your consent at any time;

– Performance of a Contract. We may process your Personal Data when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request before entering into a contract with you;

– Legitimate Interests. We may process your data when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms; 

– Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved;

– Vital Interests. We may process your Personal Data where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as in situations involving potential threats to the safety of any person.

 

DATA TRANSFER

The Company processes Personal Data at its operational locations as well as at any additional offices of the parties involved in the processing. It suggests that the Personal Data may be transferred to and stored on systems located outside of your country, state, or province, where data protection laws may differ from those in your area. In the case that the country to which the Company transfers Personal Data does not guarantee sufficient levels of protection, the transfer will only take place following the conclusion of particular agreements between the Company and the said subjects, which will include safeguard clauses and/or appropriate safeguards for the protection of your Personal Data will take place. Your approval of such transfer is shown by your acceptance of this Privacy Policy and your submission of such Personal Data.

 

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

We may share information in specific situations described in this section and/or with the following categories of third parties. We may share your data with third parties as necessary to provide you with a specific service, or with trusted third parties who help us operate our Website, manage our business, or serve you. In certain situations, such as the sale of a company, merger, consolidation, investment, change of control, significant transfer of assets, reorganization or liquidation, or in anticipation of such events, your Personal Data may be disclosed to other parties.

The Company may share the information we obtain with: 

– Affiliates and Subsidiaries. We may share your data within the Company family of companies to manage refund requests and other claims of the users and to offer you certain products, services or promotions;

– Service Providers. We may share your information with third-party vendors, service providers, contractors, or agents in connection with the operation of the Website and the provision of Services. These parties shall have access to your data to perform services on our behalf. Processing payments, data analysis, email delivery, hosting services, customer support, and marketing initiatives are a few examples. We might permit specific third parties to employ tracking technology on the Website, allowing them to gather information about your order and your repeated usage of the Website;

– Google Analytics. Through the use of cookies, these tools and technologies gather and evaluate a variety of data, such as IP addresses, software and device identifiers, referring and exit URLs, feature use metrics and statistics, usage histories, media access control addresses (MAC Addresses), mobile unique device identifiers, and other comparable data. Your IP address and other data produced by Google Analytics may be sent to and kept by Google on US servers. We utilise the data that GOOGLE Analytics collects to better our Service and the Website. Please click this link to view Google’s privacy policy: https://policies.google.com/privacy;

– Hotjar Analytics. This all-in-one tool for analysis and feedback, similar to Google Analytics, offers insights into the online behaviour and feedback of service customers. For more information on Hotjar Analytics please click here;

– Advertising- and Marketing-Related Service Providers.  To offer you certain goods, services, or promotions, we might disclose your information to organisations that design, carry out, and evaluate our marketing or advertising activities.

Take note that there may occasionally be links on our Website to or from the websites of our partners or affiliates. If you click on a link to any of these websites, please be aware that these websites have their own privacy policies and that we have no control over how they may use your Personal Data. You should check a third-party website’s privacy policies before sending them any Personal Data.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We use cookies and similar tracking technologies to access or store information. Cookies are pieces of data stored in your web browser that are transmitted to websites to remember your browser over time and distinguish it from other users. Cookies are used to personalize your web experience and for security, analytics, marketing, and interest-based advertising. Our cookies are placed and read by our web servers, while other cookies are placed and read by other companies’ web servers. Information on specific cookies is set out in our Cookie Policy. You can block and control cookies using the information noted in this section. If you block all cookies, certain functionality on our Website will not work.

 

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your Personal Data for as long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us to keep your Personal Data for longer than the period in which users have an account with us.

When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymise such information, or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible. All Personal Data stored by the Company is subject to this Privacy Policy.

 

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any Personal Data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your data. Although we will do our best to protect your Personal Data, transmission of Personal Data to and from our Website is at your own risk. You should only access the Website within a secure environment.

DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from children. By using the Website and Services, you represent that you are at least the age of majority in your region, or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we become aware that an individual under the age of majority has provided us with Personal Data without parental consent, we will take steps to remove the data and cancel that individual’s account.

WHAT ARE YOUR PRIVACY RIGHTS?

In accordance with all relevant data protection legislation, including the General Data Protection Regulation and the Data Protection Act 2018, the Company gathers and uses the collected Personal Data. Your rights regarding the acquisition and use of your Personal Data might differ depending on the country, state, or territory, but these rights may include one or more of the following general rights: 

– Right to be informed. You have the right to be informed about how we collect and use your Personal Data;

– Right of access to your Personal Data. You have the right to ask us for confirmation on whether we are processing your Personal Data, and access to the Personal Data and related information on that processing (e.g., the purposes of the processing, or the categories of Personal Data involved);

– Right to correction. You have the right to have your Personal Data corrected if it is inaccurate and to have incomplete Personal Data about you completed, as permitted by law;

– Right to erasure. You have the right to ask us to delete your Personal Data, as permitted by law;

– Right to restriction of processing. You have the right to request the limiting of our processing under limited circumstances when the accuracy of your Personal Data is contested and when the processing is unlawful and you oppose the erasure of your Personal Data and request the restriction of the use of your Personal Data instead;

– Right to data portability. You have the right to receive the Personal Data that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that information to another controller, including to have it transmitted directly, where technically feasible and as permitted by law;

– Right not to be subject to a decision based solely on automated processing. You have the right not to be subject to a decision based solely on automated processing if the decision produces legal effects concerning you or significantly similarly affects you;

– Right to lodge a complaint with a supervisory authority. You have the right to file a complaint with a supervisory authority if you believe that the processing of Personal Data concerning you violates the law;

– Right to object. You have the right to object to our processing of your Personal Data, as permitted by applicable law; 

– Right to withdraw your consent. You have the right to withdraw your consent at any time if we are relying on your consent to process your Personal Data, which may be express and/or implied consent depending on the applicable law.

DO WE MAKE UPDATES TO THIS POLICY?

To enhance our Services it might be necessary to change this Privacy Policy from time to time. We therefore reserve the right to modify this Privacy Policy in accordance with the applicable data protection laws. Please visit our Website from time to time for information on updates to this Privacy Policy.

 

ADDITIONAL RULES

Check out our Terms and Conditions and Cookie Policy, which also apply to your visit to our Website, for more details on our other policies.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this Privacy Policy, you may email us at [email protected] or write to us at:

Suite 10b 17-23 Queen Street, Deal, Kent, England, CT14 6EY